FAQ

How to assemble my upholstered bed?

We recommend assembling your upholstered bed with the assistance of another person which will make the process easier for you.

In...

Do the beds contain any metal?

Our beds contain a minimum of metal pieces.

The upholstered bed doesn't have many screws and the slats on the bed...

Do you deliver oversease and if so, which countries do you deliver to?

We do ship overseas. The delivery method will vary depending on the country and the products selected.

In order to find...

How long should I wait after unpacking my mattress before using it?

Your mattress will regain its shape quite quickly. We recommend waiting at least 2 hours before using it. You can...

Are Kipli's duvets certified?

Kipli's duvets come with OEKO-TEX® STANDARD 100 certification. Certification from OEKO-TEX is very rigorous and guarantees that the product...

I chose to pay by transfer, when will my order be authorised?

Your order will be authorised from the time of receipt of your bank transfer. The processing time can vary from...

What are the conditions of the guarantee for the pillows, mattress protector, duvets?

The Kipli pillows, duvets and mattress protectors come with a 2 year guarantee against any manufacturing defects. If one of...

What bed frames can be used for the Kipli children's mattress?

The Kipli children's mattress can be used with any bed frame. However, we recommend using a bed frame with slats...

Is the 100% latex mattress compostable?

Yes, your mattress is biodegradable and compostable.

100% natural latex is seen as a compost-friendly material and is carbon-rich. Latex is...

What are the comfort zones?

The firmer side of the Kipli mattress has 7 comfort zones. The comfort zones are particularly recommended for people who...

What is my Kipli pillow made of?

The body of the Kipli pillow is made from 97% natural latex. This is the maximum percentage achievable, with the...

What are the weight and dimensions of my duvet?

Kipli's natural duvet is made from Lyocell, a fibre extracted from wood pulp and 100% organic cotton. Made in Germany,...

How can I contact you?

Customer Service is a priority at Kipli which is why everyone on the team is very experienced, including the company's...

How is the Kipli duvet made?

The Kipli duvets are made in Bavaria, in Germany in an Oeko-Tex certified factory, specialists in the production of natural...

What are the dimensions and weight of the Kipli mattress?

The weight of the Kipli children's mattress depends on its size.

You can find the list of weights below for...

Do Kipli's products exude any odor of latex or chemical products?

No, our duvets don't exude any odors. And they're not toxic.

Kipli's mattresses are healthy and don't generate any kind of...

Does the Kipli mattress regulate body temperature?

With the Kipli mattress you'll be neither too hot nor too cold.

The natural materials that are used in our...

How is my natural latex Kipli pillow made?

The natural latex Kipli uses in our pillows is sourced from Sri Lanka and then transported so that the end...

How is the Dunlop certified latex made?

For the manufacture of the body of the Kipli mattress, we import liquid latex from Sri Lanka to Italy.

The...

What is the firmness level of the Kipli children's mattress?

The Kipli baby mattress has a density of 72 kg/m3, and a firmness index of **7/10 **, providing a...

Which is better? Natural or synthetic latex?

100% natural latex has superior qualities compared to synthetic latex foam. It doesn't contain any chemicals or generate any harmful...

How can I try Kipli's products?

At the moment, our shop and showroom are located in Paris. If you're on holiday and are visiting the City...

Is the Kipli mattress hypoallergenic?

Thanks to its alveolar structure and its natural properties, natural latex has great breathability which contributes to an environment that...

How do I clean my Kipli pillow?

The Kipli pillowcase is made from organic cotton, blended with a recycled microfibre that makes it easily washable without shrinking.

The...

What size to select?

Baby Mattress:

We have two different sized children's mattresses:

The Kipli baby mattress is for children of what age?

The Kipli baby mattress can be used for children up to 3 years of age.

What happens if I won't be there for the delivery?

We choose the most suitable carrier according to the products you've ordered. For more details regarding delivery, we invite you...

What size duvet should I choose?

We recommend the following sizes depending on your bed's size:

For a 90×190 bed:

Do Kipli products have toxic or flame-retardant agents?

We don't use flame-retardants. Most of the products that do use them are renowned for their negative effects such...

How are the two layers of latex joined?

The Kipli mattress is made up of two layers of natural latex. One layer is lighter and softer and the...

Do you delivery to upper floors?

Unfortunately, we can only be responsible for deliveries to the ground floor. We can't be sure that UPS will...

Promotional codes

Promotion Codes are not cumulative. If you have several promotion codes, you can only use one of them when...

Is the Kipli mattress soft or hard?

The Kipli mattress provides two different firmless levels, one on each side.

*The softer side has a firmness index of...

What are the dimensions and weight of my mattress?

The weight of the Kipli mattress varies depending on the size.

Below you'll find the different sizes and their...

Are my bank details secure?

The payment partner we have has been chosen as is a leader in online bank card payments.

Your card details will...

How do you send your products?

Our mattresses are rolled up, compressed and protected by a jute bag.

Our beds are sent in kit form in 2...

What do you do with returned mattresses?

The mattresses that have been returned by our clients within the 100 night trial are usually in good condition but...

What are the dimensions and weight of my mattress protector?

The Kipli mattress protector is available in the following sizes:

Do you deliver on Saturdays?

We work with transport companies that only make deliveries on working days. Which means, unfortunately, that deliveries on a Saturday...

What percentage of latex is there in a Kipli mattress?

In Europe, the minimum percentage of natural latex present in a mattress in order to be able to say it...

What material is the Kipli mattress protector made from?

The Kipli mattress protector is made from 100% cotton sourced from organic agriculture. This cotton hasn't undergone any chemical treatments...

How long is the guarantee on a bed?

All Kipli's beds come with a guarantee. If the product is damaged as a result of normal use, you can...

Why should I choose a Kipli bed?

At Kipli, we manufacture beds that are breathable, healthy and long-lasting.

All our beds have a slatted frame as we believe...

Are the seams on my mattress cover sturdy?

The seams on the cover are sturdy and long-lasting . They're stitched by hand and are of very high quality.

Sturdy,...

Can I make a bespoke order?

If you have a specific project, we can make a mattress to order up to a size of 210cm.
...

What is the procedure for reimbursements?

As part of the returns process, you can expect a refund on your order within an estimated time of 14...