How to assemble my upholstered bed?

We recommend assembling your upholstered bed with the assistance of another person which will make the process easier for you. In the product guide, we'll show you how to do it step-by-step. If you've got any questions, you can contact our Customer Service Team directly at: by email at help@kipli.com by telephone at (+34)919010175 or via the Chat option on our web site

Do the beds contain any metal?

Our beds contain a minimum of metal pieces. The upholstered bed doesn't have many screws and the slats on the bed frame are connected via a jute strap.

Do you deliver oversease and if so, which countries do you deliver to?

We do ship overseas. The delivery method will vary depending on the country and the products selected . In order to find out more about the estimated lead-times, any potential additional delivery costs and conditions, you can contact us by email at help@kipli.com specifying the products and the delivery address . Don't hesitate to contact us, we can arrange delivery to many different countries without any additional costs.

How long should I wait after unpacking my mattress before using it?

Your mattress will regain its shape quite quickly. We recommend waiting at least 2 hours before using it. You can sleep on your mattress the same day its delivered. Notes: We've chosen to roll up and compress the mattress for shipment which makes shipping and delivery easier. The cotton in your mattress is natural and untreated. Its colour may surprise you but this is the natural colour of cotton as we don't use any kind of bleach or chemicals so the material retains its natural colour. We use 100% natural latex and we don't use polyurethane foam. That's why the corners of your mattress will take a little longer to get back into shape. If you want to speed up the process, you can shake each corner by holding the top edge. Our plastic is reclyclable. We's appreciate it if you would make the effort to recycle it. (We're working to find an alternative to this material and hope to be able to stop using plastic in the packaging very soon).

Are Kipli's duvets certified?

Kipli's duvets come with OEKO-TEX® STANDARD 100 certification. Certification from OEKO-TEX is very rigorous and guarantees that the product is healthy without any contaminating toxic or chemical products, harmful pesticides or optical dyes. Find out more about our certifications certificates.

I chose to pay by transfer, when will my order be authorised?

Your order will be authorised from the time of receipt of your bank transfer . The processing time can vary from 1 to 4 days from the date of your bank transfer, depending on the bank. As soon a your order's been processed and has gone to manufacturing, you'll receive an email with a break-down of all the information regarding your purchase.

What are the conditions of the guarantee for the pillows, mattress protector, duvets?

The Kipli pillows, duvets and mattress protectors come with a 2 year guarantee against any manufacturing defects. If one of these products evidences a manufacturing fault during regular use, contact us (by email at help@kipli.com , by telephone at +34912694676 or via Chat directly on our web site). Each claim is individually evaluated, the following options apply under the warranty: the item is replaced with the same product, depending on availability, the purchase price of the product will be reimbursed if an exchange for the same product is no longer possible, a portion * of the product's price will be reimbursed if you decide to keep the item We would remind you that the pillows, duvets and mattress protector are not covered by the 100 nights trial. .

What bed frames can be used for the Kipli children's mattress?

The Kipli children's mattress can be used with any bed frame. However, we recommend using a bed frame with slats to facilitate better air circulation through the mattress. It is ideal for use with the (upholstered bed)(https://kipli.com/es/product-category/cama-tapizada/).

Is the 100% latex mattress compostable?

Yes, your mattress is biodegradable and compostable. 100% natural latex is seen as a compost-friendly material and is carbon-rich. Latex is the same type of biodegradable material as dried leaves, straw or wood. Compost requires a balance between carbon-rich and nitrogen-rich materials. 100% natural latex takes about 6 months to break down.

What are the comfort zones?

The firmer side of the Kipli mattress has 7 comfort zones . The comfort zones are particularly recommended for people who sleep on their back or on their side as they enable an ergonomic fit in the hip and shoulder areas providing optimal support to the rest of the body, thus maintaining the spinal column in its natural position throughout the night which helps to reduce back pain. The softer side of the mattress has one zone . Thanks to the elasticity of natural latex, the mattress adapts to your shape. The heavier areas of the body, such as the hips and shoulders, sink into the mattress while the lighter areas of the body are stabilized on the mattress surface.

What is my Kipli pillow made of?

The body of the Kipli pillow is made from 97% natural latex. This is the maximum percentage achievable, with the remaining 3% consisting of vulcanizing agents essential for the transformation of latex from its liquid state into foam. In Europe, so that a product can be considered as 100% natural latex, it must contain a minimum 85% of natural latex. The pillowcase is made from 100% organic cotton, the folds are made from 100% combed cotton and the filling is 50% cotton and 50% recycled micro fibre Oeko-Tex 400gr/m2. This unique composition means the Kipli pillowcase is washable and resistant , preserving its quality and comfort over time. Find out about the (Kipli natural latex pillow) la almohada de látex natural Kipli

What are the weight and dimensions of my duvet?

Kipli's natural duvet is made from Lyocell, a fibre extracted from wood pulp and 100% organic cotton. Made in Germany, it is naturallly breathable and biodegradable. The Kipli duvet is available in the following sizes: 155x220 - weight: 3kg 240x220cm - weight: 4,5kg 260x240cm - weight: 5,3kg Find our more about (Kipli's natural duvet)(https://kipli.com/es/product/edredon-nordico-kipli/)

How can I contact you?

Customer Service is a priority at Kipli which is why everyone on the team is very experienced, including the company's founders You can contact us at: by email by writing to us at help@kipli.com via chat directly from Monday to Friday from 09:00 to 18:30h by telephone on +34919010175 from Monday to Friday from 09:30 to 13:00h and from 14:00 to 18:30 h We'll answer you as quickly as we can, some questions may take longer than others as we're always keen to find the best answer and the best solutions.

How is the Kipli duvet made?

The Kipli duvets are made in Bavaria, in Germany in an Oeko-Tex certified factory, specialists in the production of natural materials. The first stage in the production consists of collecting the fibres that make up the filling. The duvet's filling is made of 100% Lyocell TENCEL™ , mainly extracted from eucalyptus wood from sustainable crops. Once this has been transformed, the filler is split into two layers. A unique feature of our duvets is this double insulation which enables great thermal regulation whilst being breathable at the same time. The duvet is warm, padded and breathable for maximum comfort while sleeping. The 100% orgánic cotton cover is filled with Lyocell and is sewn together using a sophisticated grinding technique that provides a quality finish.

What are the dimensions and weight of the Kipli mattress?

The weight of the Kipli children's mattress depends on its size. You can find the list of weights below for the different dimensions available: 80x190cm: 20kg 80x200cm: 21kg 90x190cm: 23kg 90x200cm: 24kg

Do Kipli's products exude any odor of latex or chemical products?

No, our duvets don't exude any odors. And they're not toxic. Kipli's mattresses are healthy and don't generate any kind of toxic emissions. We don't use polyurethane, memory foam, flame retardants or chemical adhesives between the latex layers of our mattresses. We use 100% natural Dunlop latex and certified organic cotton. These materials are EUROLATEX and OEKO-TEX® STANDARD 100 certified respectively. Find our more about all our (certifications) certificados. Very occasionally, you may notice a slight smell of natural latex when your duvet arrives, however, this will dissipate very quickly. This is not a chemical smell.

Does the Kipli mattress regulate body temperature?

With the Kipli mattress you'll be neither too hot nor too cold. The natural materials that are used in our mattresses - natural latex for the core and organic cotton, Tencel© and wool for the cover, are naturally breahtable materials which reduce night sweats. Furthermore, the alveolar structure of the mattress's core ensures optimal air circulation. This facilitates heat regulation ensuring a comfortable temperature so you can sleep well.

How is my natural latex Kipli pillow made?

The natural latex Kipli uses in our pillows is sourced from Sri Lanka and then transported so that the end product is made in Italy . This is then made according to the Dunlop process . The liquid latex is transformed into foam by a process in which compressed air and natural vulcanizing agents are added. The foam is then heated and molded in a steel mold which gives the latex its final form. It then has to be cooled, washed and dried prior to being covered with its cotton cover.

Baby Mattress: We have two different sized children's mattresses: the 60x120cm mattress is ideal for children aged up to 3-4 years. the 70x140cm mattress will give your child more space and will extend its usability up to about 5 years of age. Its core is made from 100% natural latex and its cover from cotton. This mattress will enable your baby to sleep comfortably and naturally. Find out about it here Single adult mattress: Our single mattresses with a maximum length of 140cm (generally 120x190, 140x190 and 140x200cm) are ideal for teenagers or adults living alone As per the double mattress, it has two sides with differeing levels of firmness. Find out more here Double mattress for adults: Our double mattresses from a 160cm length, are ideal for couples (generally 160x200 and 180x200cm). Natural latex helps to ensure you won't be disturbed by your partner's movements during the night.

The Kipli baby mattress is for children of what age?

The Kipli baby mattress can be used for children up to 3 years of age . Find out about it here

What happens if I won't be there for the delivery?

We choose the most suitable carrier according to the products you've ordered. For more details regarding delivery, we invite you to consult our web page about this subject You'll be able to check on your order status via the link that you'll receive by email providing you with the estimated date of your delivery. A precise time won't be given, it could be any time during the day. For this reason, we recommend that you try to ensure you'll be home to receive your order on the scheduled date. We can't guarantee that orders will be carried upstairs at the time of delivery. We recommend that, if you don't think you'll be able to carry your order upstairs, you arrange for someone to help you in the event that the carrier is unable to provide this service. Delivery is estimated at between 10 to 15 business days from placing your order (or from receipt of the deposit or bank transfer for those who have chosen this method of payment). If you're absent at the time of the delivery or the estimated delivery date doesn't suit you, you can choose between various options by clicking onto the carrier's website via the link you'll receive by email: Choose a new delivery date Send the order to a different address Choose a pick-up point near your home If there's no response from the customer, the delivery driver will return on the next business day to try and deliver your order again.

What size duvet should I choose?

We recommend the following sizes depending on your bed's size: For a 90×190 bed: 40×200 duvet For a 120×190 bed: 200×200 cm duvet For a 140×190 bed: 240×220 cm duvet For a 140×200 bed: 240×220 cm duvet For a 160×200 bed: A 240×220 cm or 260x240 cm duvet For a 180×200 bed: 260x240 cm duvet Find all our tips and recommendations for choosing the right duvet in (this article.]

Do Kipli products have toxic or flame-retardant agents?

We don't use flame-retardants. Most of the products that do use them are renowned for their negative effects such as hair loss and toxicity Our products don't contain fire retardant treatments. Latex doesn't have the same flammable qualities as synthetic foams. The Kipli pillow passed the flame proof test without having been subjected to any treatments.

How are the two layers of latex joined?

The Kipli mattress is made up of two layers of natural latex . One layer is lighter and softer and the other is thicker and firmer. The two layers with their different densitites are joined with a water-based glue and liquid latex . These products aren't harmful.

Do you delivery to upper floors?

Unfortunately, we can only be responsible for deliveries to the ground floor. We can't be sure that UPS will be able to carry your delivery up any floors. For this reason, we recommend that if you don't think you can lift your purchase on your own, that you ask a friend or neighbour to help. Wrtie to us at help@kipli.com for more informatoin on this subject.

Promotion Codes are not cumulative. If you have several promotion codes, you can only use one of them when making your purchase.

Is the Kipli mattress soft or hard?

The Kipli mattress provides two different firmless levels, one on each side. *The softer side has a firmness index of 5/10 . *The firmer side has a firmness index of 7/10 . The Kipli mattress is universally considered to be medium-firm or "Medium Hard." The level of firmness will depend on which side you decide to use. The Kipli mattress is firm enough to maintain the natural alignment of your spine while you sleep ensuring that you'll wake up free of discomfort.

What are the dimensions and weight of my mattress?

The weight of the Kipli mattress varies depending on the size. Below you'll find the different sizes and their corresponding weights: 80x190cm: 27kg 80x200cm: 28kg 90x190cm: 31kg 90x200cm: 32kg 100x190cm: 34kg 100x200cm: 36kg 120x190cm: 41kg 120x200cm: 43kg 140x190cm: 47kg 140x200cm: 50kg 160x190cm: 54kg 160x200cm: 57kg 180x190cm: 61kg 180x200cm: 64kg

Are my bank details secure?

The payment partner we have has been chosen as is a leader in online bank card payments. Your card details will be encrypted with SSL encryption . The details are automatically encrypted thanks to the use of secure servers . Your details won't be stored at any time on Kipli's servers and will be safe at all times during the payment process.

How do you send your products?

Our mattresses are rolled up, compressed and protected by a jute bag. Our beds are sent in kit form in 2 cardboard boxes. The rest of our products are shipped in Kipli carboard boxes.

What do you do with returned mattresses?

The mattresses that have been returned by our clients within the 100 night trial are usually in good condition but we can no longer sell these . At Kipli, we support a revolving economy: therefore, all the mattresses that are returned are donated to charity.

What are the dimensions and weight of my mattress protector?

The Kipli mattress protector is available in the following sizes: 90x190 cm - weight: 1 kg 90x200 cm - weight: 1 kg 140x190 cm - weight: 1 kg 140x200 cm - weight: 1 kg 160x200 cm - weight: 1 kg 180x200 cm - weight: 1 kg The height of the seams on the Kipli mattress protector measure 27 cm making it perfect for the Kipli mattress which is 22 cm thick.

Do you deliver on Saturdays?

We work with transport companies that only make deliveries on working days . Which means, unfortunately, that deliveries on a Saturday aren't possible. If you have ordered a smaller item, (a duvet, nightwear, a mattress protector or pillows), once the order has been despatched, you'll receive an email with the despatch information. You can change or schedule your delivery to somewhere nearby. This may enable you to collect your parcel on a Saturday.

What percentage of latex is there in a Kipli mattress?

In Europe, the minimum percentage of natural latex present in a mattress in order to be able to say it is 100% natural latex is 85%. At Kipli, we use the maximum percentage possible at 97% . The remaining 3% is made up of vulcanizing agents , particularly zinc which is necessary in order to transform the latex from its natural liquid state into foam. Find out more about our manufacturing process.

What material is the Kipli mattress protector made from?

The Kipli mattress protector is made from 100% cotton sourced from organic agriculture. This cotton hasn't undergone any chemical treatments or bleaching so the product retains its natural colour. Find out about the Kipli mattress protectori

How long is the guarantee on a bed?

All Kipli's beds come with a guarantee. If the product is damaged as a result of normal use, you can contact us (by email: help@kipli.com , by telephone at: +34919010175 , or via Chat). We evaluate each claim against the warranty individually. Our warranties only cover manufacturing defects. With regard to our beds, you have several options if a defect is found. We are committed to: replacing the product with an identical product, depending on its availability, to reimburse the price of the prodcut it a replacement is not possible, or to effect a partial refund of the purchase price if you decide to keep the item. Duration of the warranty: Upholstered bed : 5 year guarantee

Why should I choose a Kipli bed?

At Kipli, we manufacture beds that are breathable, healthy and long-lasting. All our beds have a slatted frame as we believe in the importance of breathability when sleeping. The slats allow air to circulate, thus contributing to the overall comfort and durability of your mattress. When choosing a bed, it is important to know what materials it contains. The upholstered Kipli bed is made from natural materials such as solid wood. Totally healthy , these natural materials will enable your bed to adapt perfectly to a natural environment. Kipli beds are designed to be durable. They'll comfortably support the weight of the Kipli mattress and its users for many years whilst always ensuring the greatest comfort, even through the passage of time.

Are the seams on my mattress cover sturdy?

The seams on the cover are sturdy and long-lasting . They're stitched by hand and are of very high quality. Sturdy, padded handles are attached to the sides of the cover allowing it to be easily turned over without risking any damage to the mattress. .

Can I make a bespoke order?

If you have a specific project, we can make a mattress to order up to a size of 210cm . If you want to place a special order, you should contact our customer service team by writing to help@kipli.com for further information. Then we'll be able to send you a quote and the delivery terms. As mattresses that are made to order will be made to a personalised specification, they won't be included in the 100 night trial and returns won't be possible.

What is the procedure for reimbursements?

As part of the returns process, you can expect a refund on your order within an estimated time of 14 days maximum from the date of return of your mattress to our dealer. Within the framework of the cancellation of an order, the refund will be made within an estimated time of 14 days maximum from the date of cancellation. Refunds are made using the same payment method that was used when placing your order. If you've paid by bank transfer, we'll ask you to send us your bank details (IBAN) in order to effect the refund. Banks can take between 1 to 3 working days to complete a transfer / refund from the time that we effect payment of the funds.

What certifications does the Kipli baby mattress come with?

The natural latex used in Kipli's baby mattress comes with EUROLATEX certification. This certification guarantees that the Latex is treated in Europe without the use of any harmful susbstances. The certificate confirms the absence of fertilizers, chemicals, heavy metals, solvents, nitrosamines or volatile organic compounds. The latex is stored and transported in safe conditions to avoid any contact with dangerous substances. EUROLATEX also certifies that all the employees involved in the production process work under the conditions that are required under European law. The Kipli baby mattress is also certified by the 'ECO-INSTITUT , which further guarantees that the latex used doesn't contain any chemical residues or generate any emissions which may be harmful to human health. This certifies to the absence of pollutants, pesticides, phthalates or formaldehyde. The cover on the Kipli baby mattress is certified OEKO-TEX® STANDARD 100 , which guarantees that the product is healthy and is suitable for use by children. The OEKO-TEX® STANDARD 100 is an independent inspection and certification system that's recognised worldwide which ensures the origin of raw materials, product compounds and end products in the textile sector throughout all the transformative and production stages. This certificate controls the absence of numerous substances such as azo dyes, formaldehyde, pentachlorophenol, cadmium, nickel, lead and others. This certificate contributes to guaranteeing the high safety levels of our products as it conforms to the most exigent national and international standards. Find out more about our [certificates].

How do the 100 nights trial and the returns policy work?

At Kipli, we believe that trying a mattress quickly in a store isn't enough for you to know if its really the right choice for you. That's why we've proposed the 100 nights trial. You can try out the mattress in your home in familiar surroundings. We're very honourable and arranging a return is straightforward and doesn't cost you anything. ## The 100 nights trial works as follows: You can try out your mattress for 100 nights. The trial period commences from the delivery date and cannot be extended. The mattress doesn't suit you? We're sorry to hear that. Get in touch via email, drop us a line at help@kipli.com to organise your return. Remember that it takes the body a while to adapt to a new mattress. There is no minimum number of trial nights so take your time to make a proper assessment of the mattress. We'll get back to you requesting more information about your decision as to why the mattress doesn't suit you or you're not satisfied with it. If you want to go ahead with the return, we will ask you to send us photos of the mattress to verify that it is in good condition. We'll also ask you for a photo of the mattress once it has been packed up and protectively wrapped. We recommend that, when you receive your mattress, you keep the recycled plastic that protects it so that you can reuse this to package it in the event of a return. Once we have received all the photos, the courier company will contact you to arrange a date for the collection of your mattress. We would ask you to please ensure that the mattress is securely packed so that it doesn't get damaged whilst in transit. Once we have got the mattress back, we'll effect a full reimbursement of the purchase price. To find out more about refunds, check our instructions. Exceptions: (1) The mattress must be in good condition for donation to charity (i.e., without any stains or any other type of damage. (2) The 100 nights trial is only possible with the Kipli (adult) mattress.

How to choose the right child's mattress?

In order to choose the best mattress for your child, we recommend that you bear the following criteria in mind: The mattress size: Choosing the right mattress for your child isn't as simple as you might think. The 80x200cm is the most common size, however, for older children, the 90x200cm may be a better option. Many of our customers prefer a 120x200cm mattress or even a 140x200cm, because these measurements offer greater freedom of movement and allow room for growth and development. Materials: Children are particularly susceptible to toxic emissions, industrial chemicals, pesticides and other harmful substances. That's why using a mattress that contains synthetic, polyurethane foams which are by-products of the petroleum industry, fire retardant memory foam or chemical adhesives, should be avoided. We recomend using a mattress that's made from natural materials such as natural latex and organic cotton. Quality: The price is never really a reflection of the product's quality. That's why we suggest that you study all the information available about the mattress's components prior to making your selection. Remember to check if the raw materials have been certified to guarantee sourcing from responsible and sustainable production. Ensure that there is a reasonable trial period and a decent warranty. Firmness: Your child's weight is part of the criteria that can sometimes be overlooked when choosing a mattress but, this is important. A mattress may seem comfortable to you but perhaps it won't be as comfortable for a child. It is vitally important to look for gentle support which is also sufficiently firm to maintain the body's natural position and support the spine as your child grows. Durability: A quality mattress like the Kipli mattress, will provide a child with the right level of comfort to ensure a good night's sleep as it grows up. Make sure that the mattress has a cover that can be easily removed so that it can be thoroughly washed. Find out more [our baby mattress.]

How do I clean my mattress?

Cleaning your Kipli mattress isn't as difficult as you might expect so that, even with the most unfortunate accidents, you can still clean it with regular cleaning products. Nevertheless, we still recommend that you always use a mattress protector, particularly on a child's mattress. ## General: The mattress cover can be easily removed and can be machine washed on the delicate cycle or at a maximum temperature of 40º . If the stain is large, apply a light stain remover to it prior to washing. If the stain is superficial and only on the cover, this should be sufficient. If you want to replace the cover with a new one, just get in touch with us and we'll sort out a replacement cover (around 20% of the value of the mattress price) If the liquid has seeped through the cover, you can still clean the mattress core. Water doesn't harm natural latex unlike memory foam mattresses. The use of strong cleaning agents such as "cholorine" is not recommended. Try to remove the stain by gently wiping it with a sponge or a damp cloth - but don't rub it. Leave the damp patch to air dry. Light cleaning: If you want to "refresh" or lightly clean your Kipli mattress, you can use "bicarbonate of soda" which is an excellent household product you'll find in any supermarket. Uncover your matterss, "mop up" the liquid stain and "sprinkle" a small amount of bicarbonate of soda on the mattress core. Leave it to work for around "30 minutes" and then vacuum it up with your vacuum cleaner. Cleaning a stain: If we're talking about a "light stain" then you can use the same method as shown above, "light cleaning" making sure to absorb any remaining moisture with a sponge or cloth, applying a thick layer of baking soda on the stain and then leaving it to dry for around an hour before vacuuming. If we're talking about a larger stain , be it dirt, blood or urine, it is advisable to use natural methods. Firstly, remove the cover and wash it in the machine at a temperature of 40º Then gently blot the remaining liquid from the mattress with the help of a sponge or a cloth, but do not rub. Apply a thick layer of bicarbonate of soda on the stain so that it will absorb any remaining moisture. Then vacuum it. Finally, use some white vinegar or a biodegradable detergent and apply this with a rag or a cloth, without rubbing. If after this, there is still some staining but the mattress is dry, it shouldn't be a problem. The most important thing is to extract any moisture when cleaning the stain. If you have further questions, don't hesitate to have a look at our article on this subject or send us an email at help@kipli.com or via Chat.

What size protector should I choose?

The mattress protector should be the same size as the mattress. The height of the mattress protector should be slightly greater than the height of the mattress. Here are the available measurements that we recommend, depending on the bed size: For a 90×190 cm bed: A mattress protector of 90x190 cm For a 90×200 cm bed: A mattress protector of 90x200 cm For a 180×200 cm bed: A mattress protector of 180x200 cm