There’s that special moment after you’ve placed your order. You’ve chosen your mattress, your bedding, and maybe a nightstand to complete your bedroom. And now, you wait. We want that wait to be stress-free—without unanswered questions or uncertainty about what will happen next.
Here, then, is a simple and transparent explanation of how the delivery of your order, the pickup of your old bedding, and any returns you may have will be handled.
Timeframes, in general
Delivery times generally range from 5 to 15 business days, depending on the type of item ordered. A mattress or box spring, which is bulkier, requires different logistics than a pillow or a set of sheets. If your order includes several types of products, some items may arrive separately, each according to its own processing time.
For mattresses and box springs
Standard shipping is free in mainland France, Belgium, and Luxembourg. The product will be delivered to the base of your building or in front of your house, ready to be installed in your home.
If you'd rather not carry your mattress all the way to your bedroom, a premium delivery option is available. Priced at €59, it includes delivery directly to the room of your choice on the upper floor, setup of the product, and a 2-hour time slot to help you better plan your day.
Return your old bedding
When your mattress or box spring is delivered, our carrier can also pick up your old bedding for free, helping you declutter effortlessly. This option is available in mainland France.
Here are a few helpful details. The trade-in program operates on a one-for-one basis: to trade in a mattress, you must purchase a mattress; to trade in a mattress and a box spring, you must purchase both. You can select this option when placing your order. However, it is not available for custom-made mattresses, non-standard-size mattresses, or baby mattresses.
Before delivery, simply make sure that the items to be picked up are ready and can easily fit through the hallways, doors, and common areas of your home. If your bed frame comes in a kit, be sure to disassemble it beforehand.
For lighter items
Pillows, comforters, bedding, and small furniture: these items are shipped differently. They are delivered within 10 business days via Colissimo Standard or GLS, directly to your home, just like any other package.
Special Areas in France
Some areas require a slightly different approach. If delivery is to an area that is difficult to access, the delivery time may be slightly longer. For deliveries to Corsica, a surcharge applies to mattresses, box springs, and sofas due to the island’s unique logistical challenges.
For certain outlying islands, such as Belle-Île, Porquerolles, or Île d'Aix, please contact us directly. We will offer you a service tailored to your situation.
Shipping in Europe
Kipli also ships to several European countries:
For these destinations, the services for picking up old bedding and setting up new bedding are not available.
Shipping to Switzerland
For Switzerland, expect approximately:
- 20 business days for French-speaking regions and the Valais;
- Between 20 and 25 business days for German- and Italian-speaking regions.
Customs duties and VAT may apply. These are payable upon receipt of your packages, which may sometimes be shipped separately.
For any other destination or for more information about shipping within Europe, our team is available by email at help@kipli.com, specifying the products you would like and the delivery address.
Return a Product
We know that buying something for your home sometimes requires some thought, even after you've placed your order. Please note that you are responsible for return shipping costs, regardless of the product.
Only our adult mattresses are eligible for our 100-night trial. Baby and children's mattresses are not included: like all our other products, they can be returned within 14 days of receiving your order, in accordance with your right of withdrawal.
For bulky items, such as box springs, sofas, or furniture, we’ll arrange for pickup through our partner carrier. A few days after your request is approved, you’ll receive an email or text message asking you to choose a pickup date. You’ll be notified of the time slot the day before the pickup.
For smaller items, we'll send you a return label to affix to your package. You can then drop it off at a post office or a pickup location.
To initiate a return, simply email us at help@kipli.com within this 14-day period. Returned products must be new, unused, and in their original packaging.
However, for orders delivered to Switzerland, returns and exchanges are not possible.
Key Takeaways
Allow 5 to 15 business days, depending on the items. Delivery of mattresses and box springs is free in mainland France, Belgium, and Luxembourg, with free pickup of your old bedding in mainland France on a one-for-one basis. Kipli also ships to ten European countries. You have 14 days to return a product and a 100-night trial period for adult mattresses.
A team available every step of the way
We know that receiving your order is a moment you look forward to, especially when it comes to your sleep. That’s why we prefer transparency over surprises. If you have any questions—before, during, or after your delivery, or regarding a return—our team is here to help via chat or email at help@kipli.com.
Kipli, of course.
Written by the Kipli team, specialists in natural sleep since 2018. This article is intended to provide information about our shipping and return policies.