KIPLI SAS · Website kipli.com/en-ie · Ireland · Version of 12 November 2026

Preamble: identity and contact details of the seller

KIPLI SAS, a société par actions simplifiée incorporated under French law with a share capital of EUR 172,746.20, whose registered office is at 200 rue de la Croix Nivert, 75015 Paris, France, registered with the Paris Trade and Companies Register (RCS) under number 841 674 302 (SIRET 841 674 302 00101), intra-Community VAT number FR 10 841674302 (“KIPLI SAS”), publishes and operates the website https://www.kipli.com/en-ie (the “Website”), through which it sells its products to consumers resident in Ireland.

Customer Service: KIPLI SAS, Customer Service, 200 rue de la Croix Nivert, 75015 Paris, France – telephone +33 1 76 42 11 72 (international call charged at your provider’s rate, Monday to Saturday, 9:00 a.m. to 7:00 p.m. CET) – e-mail hello@kipli.com.

This information is provided in accordance with Regulation 7 of the European Communities (Directive 2000/31/EC) Regulations 2003 and Regulation 10 of the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (the “2013 Regulations”).

Article 1: General provisions

1.1 Purpose and scope. These Terms and Conditions of Sale (the “Terms”) govern all distance sales of products concluded through the Website between KIPLI SAS and any natural person of full age and legal capacity acting for purposes outside their trade, business, craft or profession (a consumer, the “Customer”). The order placed by the Customer is referred to as the “Order” and the resulting contract as the “Contract”. Deliveries are made only in Ireland, in the areas indicated in Article 7.1.

The Customer undertakes to purchase for personal use only, to the exclusion of any resale, and to provide accurate, complete and up-to-date information, in particular their identity, contact details and delivery address. The Terms do not govern products or services of third parties accessible from the Website via links; KIPLI SAS is not responsible for them.

1.2 Availability and acceptance of the Terms. The Terms can be accessed at any time from the “Terms and Conditions” link on every page of the Website, where they can be read, saved and printed, and are sent on request by telephone, e-mail or post. The Customer accepts the Terms by ticking the box provided before confirming the Order. The applicable Terms are sent to the Customer on a durable medium together with the order confirmation. The Terms and the Contract are drawn up in English.

1.3 Changes to the Terms. KIPLI SAS may amend the Terms at any time. The Terms applicable to an Order are those in force at the time of its confirmation; a later change does not apply to Orders already confirmed.

Article 2: Website, evidence and archiving

2.1 Access to the Website. Access to the Website is free of charge; connection costs are borne by the Customer. KIPLI SAS endeavours to keep the Website available but may interrupt it for maintenance or any other technical reason, without affecting Contracts already concluded.

2.2 Evidence. Data kept by KIPLI SAS under reasonable conditions of reliability (Orders, consents, communications with the Customer, shipping history, proof of delivery, photographs and technical reports) may be produced as evidence, subject to rebuttal and to the mandatory rules on the burden of proof. The Customer is advised to keep their order confirmations and relevant communications.

2.3 Archiving of the Contract. KIPLI SAS archives the text of each Contract for ten (10) years from delivery and gives the Customer access to it on simple request to hello@kipli.com. KIPLI SAS acknowledges receipt of each Order electronically without undue delay (Regulation 14 of the 2003 Regulations).

Article 3: Products

3.1 Presentation of the Products. The products offered for sale are those described on the Website (the “Products”). Their main characteristics, dimensions, materials, delivery times and any technical tolerances appear on each product page before the Order. The actual appearance may differ slightly from the photographs; with natural materials (wood, latex, textiles), variations in appearance, grain, shade or texture are normal and do not amount to a lack of conformity where they are consistent with the stated characteristics. For further information or photographs, the Customer may contact Customer Service.

The Products comply with the regulations on safety, health and consumer protection in force when they are placed on the market.

3.2 Availability. Offers are valid while displayed on the Website and subject to available stock. If a Product proves unavailable after the Contract has been concluded, KIPLI SAS informs the Customer without delay and states the new expected delivery time. The Customer may then, at their option, keep the Order with the new delivery time, accept a Product of equivalent characteristics and price, or cancel the Order for the Product concerned and obtain a refund of all sums paid for it within fourteen (14) days of the request. The other Products in the Order are delivered in accordance with Article 7.

Article 4: Prices

4.1 Sale price. Prices are expressed in euro, inclusive of VAT. The price invoiced is the price displayed when the Order is confirmed; KIPLI SAS may change its prices at any time without effect on Orders already confirmed. Standard delivery is free of charge in the areas indicated on the Website; any surcharge for certain areas (Article 7.1) is displayed before confirmation. The total amount payable, including taxes and any charges, is displayed to the Customer before final confirmation; no additional payment may be required without the Customer’s express consent (Regulation 26 of the 2013 Regulations).

4.2 Promotional codes and gift cards. Promotional codes are valid for the period and under the conditions stated when they are issued. Only one code may be used per Order; codes cannot be combined with each other or with other current promotions unless expressly stated otherwise. The code must be entered before the Order is confirmed and cannot be applied retrospectively. In the event of cancellation, return or annulment, only the amount actually paid is refunded; the discount obtained does not entitle the Customer to a refund or a new code.

KIPLI gift cards are valid for one (1) year from their date of issue and may be used, in one or more transactions, on the Website. They are not refundable or exchangeable for cash, including any unused balance, and are not replaced if lost or stolen. Where a Product paid for in whole or in part with a gift card is refunded, the corresponding amount is re-credited to the gift card used or, if it has expired, to a new gift card of equivalent value.

Article 5: Order

5.1 Ordering process. The Customer selects the Products, their options and quantities and, where available, delivery services. Before confirming, the Customer is shown a summary allowing them to check and correct the Order, reads the Terms and accepts them. Final confirmation is made by a button clearly labelled “Order with obligation to pay” or an equivalent unambiguous formulation (Regulation 15 of the 2013 Regulations); the Contract is concluded on that confirmation. KIPLI SAS sends the Customer confirmation of the Contract on a durable medium, containing the information required by Regulation 16 of the 2013 Regulations, at the latest on delivery.

5.2 Refusal and modification of the Order. KIPLI SAS may refuse an Order for a legitimate reason, in particular where there are serious indications of fraud, manifestly incorrect information, quantities inconsistent with a consumer purchase or an unresolved previous dispute directly related to the Order; sums already collected are then refunded. Any change to a confirmed Order requested by the Customer is subject to KIPLI SAS’s agreement.

Article 6: Payment

6.1 Payment methods. Payment is made by credit or debit card, PayPal, bank transfer or, where offered, in three (3) instalments by card (Article 6.3). Card details are transmitted directly to the payment service provider; KIPLI SAS does not store them. KIPLI SAS charges no fee for the use of any payment method.

6.2 Payment by bank transfer. Bank details are communicated to the Customer, who quotes the Order number as the payment reference. The Order is processed, and the delivery period begins to run, only once the funds have actually been received. If the funds are not received within seven (7) days of the Order, the Order is automatically cancelled, the Customer is informed by e-mail and the Products are put back on sale.

6.3 Payment in three instalments. For Orders of one hundred euro (EUR 100) or more, and provided the Customer does not already have two (2) Orders with instalments outstanding, KIPLI SAS offers payment by card in three (3) instalments without interest or fees. The first instalment, equal to one third of the total, is charged when the Order is placed; the second thirty (30) days later; and the third sixty (60) days after the Order. By way of example, an Order of EUR 1,200 is charged in three instalments of EUR 400. The card must remain valid until at least seven (7) days after the date of the third instalment; otherwise this option is not available. If an instalment cannot be charged, KIPLI SAS informs the Customer and requests payment of the outstanding balance in one payment. In the event of cancellation, return or unavailability of a Product, outstanding instalments are automatically adjusted or cancelled and sums already paid are refunded in accordance with Articles 3.2 and 8.5. As an interest-free, fee-free deferral of less than three months, this option is not a credit agreement within the meaning of the European Communities (Consumer Credit Agreements) Regulations 2010.

6.4 Transfer of ownership. Ownership of the Products passes to the Customer on full payment of the price, without prejudice to the rules on the transfer of risk in Article 7.4.

Article 7: Delivery

7.1 Delivery area. Products are delivered in Ireland only, to the delivery areas offered on the Website at the time of the Order. Any delivery surcharge applicable to certain areas is displayed at checkout before the Order is confirmed. Delivery is made to the address given by the Customer, who is responsible for its accuracy; costs arising from an incorrect or incomplete address, or from an unsuccessful delivery attributable to the Customer, may be charged to the Customer.

7.2 Delivery service. Standard delivery (delivery to the door of the building or, where the carrier offers it, to the room of the Customer’s choice) is offered on the Website. The service available for each Product is indicated before the Order. Delivery requires the presence of the Customer or a person authorised by them; the carrier contacts the Customer to arrange a delivery slot.

7.3 Delivery times. Indicative delivery times are stated on each product page and in the order confirmation and are expressed in working days (Monday to Friday, excluding public holidays) from the confirmation of the Order (or, for payment by bank transfer, from receipt of the funds). Depending on the Product, they are generally between five (5) and eight (8), ten (10) and fifteen (15), or fifteen (15) and twenty (20) working days. Products ordered together may be delivered separately. Where no time is stated, KIPLI SAS delivers within thirty (30) days of the conclusion of the Contract (Regulation 20 of the 2013 Regulations).

If KIPLI SAS fails to deliver within the agreed time, the Customer may request delivery within an additional period appropriate to the circumstances; if KIPLI SAS fails to deliver within that additional period, the Customer may terminate the Contract. Where the agreed delivery date was essential, or where KIPLI SAS has refused to deliver, the Customer may terminate the Contract immediately. On termination, all sums paid are refunded without undue delay and in any event within fourteen (14) days. These remedies are without prejudice to the Customer’s right to claim compensation for any loss suffered.

7.4 Transfer of risk and acceptance. The risk of loss of or damage to the Products passes to the Customer when the Customer, or a third party indicated by the Customer other than the carrier, acquires physical possession of the Products (Regulation 22 of the 2013 Regulations). The Customer is invited to check the condition of the parcels on delivery and to note any reservations (damaged packaging, missing item, visible damage) on the delivery note, then to inform Customer Service with photographs as soon as possible. The absence of reservations does not deprive the Customer of any of their statutory rights, in particular those set out in Article 10.

7.5 Collection of old products. KIPLI SAS does not offer collection of old mattresses or furniture on delivery. Information on the disposal of used bedding and furniture is available from the Customer’s local authority.

7.6 Force majeure. Neither party is liable for a failure to perform caused by an event beyond its reasonable control that could not reasonably have been foreseen or avoided. If such an event lasts more than thirty (30) days, either party may terminate the Order concerned and the Customer is refunded all sums paid for the undelivered Products.

Article 8: Right of cancellation

8.1 Principle. In accordance with Regulations 14 to 21 of the 2013 Regulations, the Customer has the right to cancel the Contract, without giving any reason, within fourteen (14) days from the day on which the Customer, or a third party indicated by the Customer other than the carrier, acquires physical possession of the Products or, where several Products ordered together are delivered separately, of the last Product. The Customer may also cancel before delivery.

8.2 Exercise of the right. To exercise the right of cancellation, the Customer must inform KIPLI SAS of their decision by an unequivocal statement (for example a letter sent by post or an e-mail to hello@kipli.com, or by post to KIPLI SAS, 200 rue de la Croix Nivert, 75015 Paris, France). The Customer may use the model cancellation form in the Schedule to these Terms, but it is not obligatory. To meet the deadline, it is sufficient to send the communication before the cancellation period has expired. KIPLI SAS acknowledges receipt of the cancellation by e-mail without delay.

8.3 Exceptions. In accordance with Regulation 13(1) of the 2013 Regulations, the right of cancellation does not apply to Products made to the Customer’s specifications or clearly personalised (such as custom-size items), nor to sealed Products which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery (such as pillows and duvets whose protective packaging has been opened). Where such an exception applies, it is indicated on the product page before the Order.

8.4 Return of the Products. The Customer shall send back the Products, or hand them over to KIPLI SAS or to the carrier designated by it, without undue delay and in any event not later than fourteen (14) days from the day on which the Customer communicated the cancellation. The deadline is met if the Products are sent back, or made available for collection, before the period of fourteen (14) days has expired.

Because of their nature, the Products cannot normally be returned by post. KIPLI SAS therefore organises their collection through its carrier from the delivery address; Customer Service arranges a collection date with the Customer. The direct cost of returning the Products is borne by the Customer; the amount, which depends on the Product and the delivery area, is stated on the page https://kipli.com/en-ie/pages/return-fees and is deducted from the refund. Collection of a mattress is free of charge. For the other Products, the cost does not exceed approximately one hundred and seventy euro (EUR 170) per item. Where the Customer prefers to return the Products by other means, at their own expense and risk, they may do so after informing Customer Service.

The Products must be returned complete (including accessories, instructions and, so far as possible, their original packaging), in a condition allowing them to be resold. The Customer is liable only for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning (Regulation 21 of the 2013 Regulations). Handling going beyond what would be permitted in a shop (for example prolonged use, stains, damage) may give rise to a deduction corresponding to the resulting loss of value.

8.5 Refund. KIPLI SAS refunds all payments received from the Customer, including the costs of standard delivery (but not the additional costs resulting from the Customer’s choice of a delivery service other than the least expensive standard delivery offered), without undue delay and in any event not later than fourteen (14) days from the day on which KIPLI SAS is informed of the Customer’s decision to cancel. KIPLI SAS may withhold the refund until it has received the Products back or the Customer has supplied evidence of having sent them back, whichever is earliest. The refund is made using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; the Customer does not incur any fees as a result of the refund. Where an Order was paid in instalments, instalments not yet collected are cancelled and sums already paid are refunded.

Article 9: 30-night trial for mattresses

9.1 Scope. In addition to the statutory right of cancellation in Article 8, and without prejudice to it, KIPLI SAS offers Customers resident in Ireland a trial period of thirty (30) nights on KIPLI mattresses purchased on the Website, running from the day of delivery. The trial applies to mattresses only; it does not apply to other Products, to custom-size mattresses, nor to mattresses purchased by a person who is an employee, partner or associate of a mattress brand or manufacturer.

9.2 Conditions. The mattress must have been used with a protective cover or sheet and returned clean, free of stains, odours, tears or damage other than normal use during the trial. During the first fourteen (14) days, the statutory right of cancellation in Article 8 applies in full, on its own terms; the trial covers the period from the fifteenth (15th) to the thirtieth (30th) night.

9.3 Procedure. To use the trial, the Customer informs Customer Service (hello@kipli.com) before the end of the thirtieth (30th) night, stating the Order number. KIPLI SAS organises the collection of the mattress from the delivery address free of charge within fourteen (14) days of the request; the Customer undertakes to make the mattress available on the agreed date. KIPLI SAS may arrange for the returned mattress to be donated to a charity; in that case the return is deemed complete on handover to the charity.

9.4 Refund. Once the mattress has been collected (or the donation receipt received), KIPLI SAS refunds the price paid for the mattress within fourteen (14) days using the same means of payment as the initial transaction. Where the mattress was bought with a promotional offer involving a gift or a discount on another Product, the value of the gift or of the discount is deducted from the refund, unless the gift is returned at the same time in perfect condition. The trial may be used only once per Customer and per household, and is reserved for Customers acting in good faith; KIPLI SAS may refuse the trial to a Customer who, at the time of the Order, already intended to return the mattress (for example because of an imminent move).

Article 10: Statutory rights and commercial guarantees

10.1 Statutory rights. Independently of any commercial guarantee, KIPLI SAS is liable to the Customer under the Consumer Rights Act 2022 for any lack of conformity of the Products which exists at the time of delivery and becomes apparent within six (6) years of delivery, which is the period within which an action may be brought under Irish law. Any lack of conformity which becomes apparent within twelve (12) months of delivery is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the Product or the nature of the defect.

The Products must conform to the Contract, that is, correspond to the description, type, quantity and quality agreed, be fit for the purpose agreed, be delivered with the accessories and instructions agreed, and also possess the qualities and performance normal for goods of the same type which the Customer may reasonably expect, including in the light of public statements made by KIPLI SAS.

Where a Product is not in conformity, the Customer is entitled, in the first place, to have it brought into conformity by repair or replacement, at their choice, free of charge, within a reasonable time and without significant inconvenience, unless the remedy chosen is impossible or imposes disproportionate costs on KIPLI SAS compared with the other remedy. The Customer may then obtain a proportionate reduction in the price or terminate the Contract (except where the lack of conformity is only minor) where KIPLI SAS has not completed the repair or replacement, has refused to bring the Product into conformity, the lack of conformity reappears despite an attempt to remedy it, or the lack of conformity is so serious that an immediate price reduction or termination is justified. On termination, the Customer returns the Product at KIPLI SAS’s expense and KIPLI SAS refunds the price within fourteen (14) days of receiving the Product or evidence of its return. The Customer also has a short-term right to reject a non-conforming Product within thirty (30) days of delivery and obtain a full refund.

The Customer may also be entitled to damages under the general law. Nothing in these Terms excludes or limits the rights which the Customer has under the Consumer Rights Act 2022, the Sale of Goods Act 1893 as amended, or any other applicable consumer protection legislation. To exercise these rights, the Customer contacts Customer Service (hello@kipli.com) describing the defect, with photographs where possible, and stating the Order number.

10.2 Commercial guarantees. In addition to the Customer’s statutory rights, which are not affected, KIPLI SAS grants the following commercial guarantees, on the terms below, to the first purchaser of the Product for private use, from the date of delivery:

• Natural latex mattresses: ten (10) years;
• Furniture (bed frames, bed bases, headboards, storage beds, sofas, tables, chairs and other furniture): five (5) years.

The other Products (pillows, duvets, bed linen, protectors, toppers, rugs, accessories, etc.) are not covered by a commercial guarantee but remain fully covered by the statutory rights in Article 10.1.

The commercial guarantee covers manufacturing defects and material defects that affect the normal use of the Product, in particular: for mattresses, a permanent sag or deformation of the core exceeding three (3) centimetres, measured without load and not attributable to the base, cracking or crumbling of the latex core, and defects of the cover (seams, zip) that appear in normal use; for furniture, breakage or deformation of structural parts, defects of assembly fittings and of finishes in normal use.

The commercial guarantee does not cover: normal wear and tear and the natural evolution of materials (slight softening of the latex, variations in shade, pilling of textiles, settling of comfort layers of less than three (3) centimetres); damage caused by misuse, lack of maintenance, improper assembly, exposure to humidity, heat or direct sunlight, or the use of an unsuitable base; stains, odours, burns, tears and damage caused by animals; Products used professionally or collectively; and personal preference as to firmness or comfort. The guarantee applies only to Products used in accordance with the instructions supplied; the mattress must have been placed on a suitable, ventilated base and protected by a cover or sheet.

To invoke the guarantee, the Customer contacts Customer Service (hello@kipli.com), providing the Order number, a description of the defect and photographs (including, for a sag, a measurement with a straight edge and a tape measure). KIPLI SAS may request further information or arrange an inspection. Where the defect is covered, KIPLI SAS, at its option, repairs the Product, replaces it with an identical Product or, if that Product is no longer manufactured, with a Product of equivalent characteristics and value, or, where repair or replacement is impossible, refunds the Product in proportion to the period of guarantee remaining. The costs of collection and redelivery for a Product covered by the guarantee are borne by KIPLI SAS. A repaired or replaced Product remains covered until the end of the original guarantee period. The commercial guarantee is personal to the Customer and is not transferable.

The commercial guarantee is granted by KIPLI SAS, 200 rue de la Croix Nivert, 75015 Paris, France, and may be invoked in Ireland, at hello@kipli.com. It does not affect the Customer’s statutory rights set out in Article 10.1, which the Customer may exercise freely and free of charge, in particular the right to have a non-conforming Product repaired or replaced, the price reduced or the Contract terminated.

Article 11: Liability

KIPLI SAS is liable for the proper performance of its obligations under the Contract. Nothing in these Terms excludes or limits KIPLI SAS’s liability for death or personal injury caused by its negligence, for fraud, for breach of the statutory rights set out in Article 10, under the Liability for Defective Products Act 1991, or for any other liability which cannot be excluded or limited by law. KIPLI SAS is not liable for any failure or delay caused by force majeure (Article 7.6), by the act of the Customer or by the unforeseeable and unavoidable act of a third party unconnected with the supply of the Products. The Products are intended for domestic use; KIPLI SAS is not liable for any loss suffered in the course of a business.

KIPLI SAS uses reasonable care to keep the Website accessible and secure but cannot guarantee uninterrupted access; it is not liable for temporary unavailability due to maintenance, failures of the network or of third-party services, nor for the content of third-party websites to which the Website may link.

Article 12: Personal data

Personal data collected in connection with Orders (identity, contact details, delivery address, order and payment history) are processed by KIPLI SAS as controller, under the EU General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018, for the purposes of processing and delivering Orders, managing the customer relationship, after-sales service, the commercial guarantees, fraud prevention and compliance with legal obligations, and, with the Customer’s consent or within the limits allowed by law, for marketing. Data may be shared with KIPLI SAS’s service providers (payment, logistics, hosting, customer service, e-mailing) acting on its instructions. The Customer has the rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent at any time, which may be exercised at hello@kipli.com, as well as the right to lodge a complaint with the Data Protection Commission (www.dataprotection.ie). All the information is set out in the Privacy Policy available on the Website.

Article 13: Intellectual property

The Website and all its elements (texts, photographs, illustrations, videos, logos, trade marks, product names, graphics and layout, databases, software) are protected by intellectual property rights and are the exclusive property of KIPLI SAS or of its licensors. Any reproduction, representation, adaptation, extraction or use of all or part of these elements, by any means and on any medium, without the prior written authorisation of KIPLI SAS, is prohibited. The “KIPLI” trade mark and the Products’ designs may not be used without that authorisation. Viewing the Website for private, non-commercial use is permitted.

Article 14: Complaints, dispute resolution, applicable law and jurisdiction

14.1 Customer Service and complaints. For any question, request or complaint relating to an Order, the Customer may contact Customer Service by e-mail at hello@kipli.com, by telephone on +33 1 76 42 11 72 (Monday to Friday, cost of a call to France from the Customer’s operator), or by post to KIPLI SAS, 200 rue de la Croix Nivert, 75015 Paris, France. KIPLI SAS endeavours to acknowledge any complaint within two (2) working days and to respond within fourteen (14) days.

14.2 Alternative dispute resolution. KIPLI SAS does not participate in any binding arbitration scheme and is not a member of any trade body’s dispute resolution scheme. If a complaint has not been resolved to the Customer’s satisfaction, the Customer may, free of charge or at a modest cost, refer the dispute to an alternative dispute resolution body under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015. KIPLI SAS has agreed to use, for disputes relating to its online sales, the consumer mediation service of AME CONSO (Association des Médiateurs Européens, 197 boulevard Saint-Germain, 75007 Paris, France, www.mediationconso-ame.com), which is recognised in France and accessible to consumers resident in the European Union; the Customer may refer a dispute to it, in English or French, free of charge, within one (1) year of their written complaint to KIPLI SAS. The Customer may also obtain information and assistance in a cross-border dispute from the European Consumer Centre Ireland (ECC Ireland, Macro Centre, 1 Green Street, Dublin 7, www.eccireland.ie) and may contact the Competition and Consumer Protection Commission (CCPC, www.ccpc.ie) for information on their rights. The Customer remains free to accept or refuse any mediation and to bring the dispute before the courts. The European Commission’s online dispute resolution platform has been discontinued and is no longer available.

14.3 Applicable law. These Terms and any Contract concluded under them are governed by the law of Ireland. If the Customer habitually resides in another Member State of the European Union, this choice does not deprive the Customer of the protection afforded by the mandatory provisions of the law of that State (Article 6 of Regulation (EC) No 593/2008).

14.4 Jurisdiction. Any dispute relating to these Terms or to a Contract which has not been resolved amicably may be brought before the competent courts of Ireland. The Customer may also bring proceedings before the courts of the place where they are domiciled, and proceedings against the Customer may be brought only before the courts of the place where the Customer is domiciled (Articles 17 and 18 of Regulation (EU) No 1215/2012). Small claims up to EUR 2,000 may be brought through the Small Claims Procedure of the District Court (www.courts.ie).

14.5 Miscellaneous. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in force. The failure of KIPLI SAS to rely on a provision of these Terms at any time does not amount to a waiver of that provision. These Terms are drawn up in English; the English version is the version applicable to Contracts concluded on the Website. Any question not dealt with in these Terms is governed by the applicable law.

Schedule: Model cancellation form

(Complete and return this form only if you wish to cancel the Contract.)

To: KIPLI SAS, 200 rue de la Croix Nivert, 75015 Paris, France – hello@kipli.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*): ……………………………………………………

Ordered on (*) / received on (*): …………………………………

Order number: …………………………………

Name of consumer(s): …………………………………

Address of consumer(s): …………………………………

Signature of consumer(s) (only if this form is notified on paper): ………………………

Date: ………………………

(*) Delete as appropriate.

Terms and Conditions of Sale – KIPLI SAS – version of 12 November 2026