Delivery typically takes 10–20 business days from the order date (or from the date payment is received for bank transfers). For deliveries to countries other than Germany, Austria, or Switzerland, delivery times may be slightly longer depending on the country.

In Switzerland, delivery times vary by region: approximately 20 business days for the French-speaking regions and the Valais, and 20–25 business days for the German- and Italian-speaking regions. If you have any

Kipli products are shipped free of charge to Germany and Austria. However, we can also ship to many other countries. Please feel free to contact us via chat or email at kontakt@kipli.com for more information .

In Germany, we can deliver your standard-size mattress (120×200 / 140×190 / 140×200 / 160×200 / 180×200) as well as your Kipli bed right to your apartment. Delivery to your floor is free up to the 3rd floor. Delivery via the stairs beyond the 3rd floor is available upon request: You can contact us at kontakt@kipli.com to find out the price.

Our Kipli products are shipped free of charge to Germany and Austria. Please note that delivery times may be longer for shipments to hard-to-reach areas.

Shipments to Switzerland

Separate flat-rate shipping fees apply to shipments to Switzerland:

-Large Items

(Mattresses, beds, dressers, etc.): A flat shipping fee of €400 applies, regardless of the number of items.

-Small items

(Bedding, pillows, mattress protectors, etc.): A shipping fee of 50 € applies for these items.

Important note regarding customs clearance: Swiss customers pay the total price, including shipping costs and excluding VAT. Afterward, Swiss VAT of 8.1% and customs duties of approximately 20–50 CHF must be paid.

To learn more about the procedures and for further information, please contact us:
- By email: kontakt@kipli.com- Via chat: Directly on our website

We are happy to assist you with any specific inquiries!

When delivering a double mattress, two single mattresses, or a Kipli bed, our shipping carrier can pick up your old bedding in Germany.

Cost of pickup

This option must be selected at the time of your order. The pickup fee for your old bedding is €39, regardless of the number of items to be picked up (e.g., one mattress, two mattresses, or one mattress and a bed frame).

Pickup Process

To take advantage of this service, you must order at least one Kipli mattress or one Kipli upholstered bed. The pickup is subject to a “one-for-one” condition, meaning that to have a mattress picked up, you must purchase a Kipli mattress. If you would like to have a mattress and a bed frame picked up, you must purchase a Kipli mattress and a Kipli upholstered bed frame, and so on. Pickup is only available for (non-electric) mattresses and bed frames. We cannot take back your old mattress if you order a custom-made mattress, a non-standard-size mattress, or a baby mattress. The take-back of old bedding is only available in Germany and Austria.

Terms and Conditions for Take-Back

Before your Kipli order is delivered, please make sure the items are ready to be handed over to our delivery service. You must ensure that the items will fit easily through the hallways, doors, and rooms in your home. If your bed frame is a flat-pack kit, you’ll need to disassemble it first.

What to Do with Your Old Bedding

Once the pickup is complete, our logistics partner will deliver your old bedding to Eco-mobilier, a French nonprofit organization. This organization then takes care of disassembling and recycling your used items to give them a second life. By purchasing Kipli products, you help fund the recycling process through the eco-contribution we donate to Eco-mobilier.