Just like our beloved planet, mattresses don’t last forever, so we need to take care of them to make them last as long as possible. However, they have the advantage of being able to be replaced when they begin to deteriorate and no longer meet the needs of their users.With an increasingly demanding clientele accustomed tohigh-qualitybedding,professionalsin the lodging industry have recognized the importance of offering their guestsquality mattresses to ensure their satisfaction.
Why is it important to replace the mattresses in your commercial lodging facility?
This is a necessary decision that will benefit your lodging and, in particular, your guests.
Replacing mattresses that are no longer in good condition is necessary to ensure that your guestssleep well and that the beddingis hygienically clean.Otherwise, sleeping on worn-out bedding can be a real source of dissatisfaction; for example, it can cause pain in the lower back and neck, and thus have a significant impact on sleep quality. A worn-out mattress will leave your guests with muscle aches in various parts of the body—such as the back, neck, head, and lower back—when they wake up... They may also experience a sinking sensation that prevents them from finding a comfortable sleeping position, which means the mattress has lost its firmness.
A worn-out synthetic mattress is also a real problem for people who want to sleep on a double mattress. Any movement becomes a nightmare for the couple, becausethe ability to sleep independently has deteriorated. Unlike natural latex mattresses, mattresses made of aged foam springs also run the risk of guestsfeeling the springs—an uncomfortable sensation that your guests won’t appreciate. Replacing your mattresses is therefore a guarantee of quality for your guests, ensuring they receive the service they expect.
Most mattresses (90%)are made of synthetic polyurethane foam, so they don’t age well and aren’t very breathable, which prevents them from wicking away sweat. This can lead to an increase indust mites(which can cause allergic reactions), bacteria, and unpleasant odors, especially in commercial accommodations. Since hygiene is an important factor when sleeping on someone else’s bedding, violating this basic principle can be off-putting to your guests and damage your reputation.
Approach this change from a strategic perspective.
Therefore, replacing mattresses can havepositive effectsthatshould be taken into account. For example, if you’re buying a vacation home, improving the comfort of the beds can be a selling point to attract new guests. In general, it’s also a way to remain competitive with rival properties that offer high-quality bedding. It’s an opportunity to improveyour business’s accommodations, as more and more establishments are making the eco-friendly transition to mattresses made fromnatural materials.TheKipli brand, for example, helps hospitality professionals with theireco-friendlytransitionby equipping their rooms with eco-friendly products—mattresses that are healthy, durable, and comfortable.
Domaine Ourea, Auberge de la Fenière, and Clos Dagobert have made this choice, to name just a few.
Replacing mattresses can also be an opportunity toadopt—or continue adopting—eco-friendly measures, a strategythatmakes sense when you consider that 70% of travelers are more likely to book accommodations that have implemented eco-friendly measures. This investment is an opportunity to make aresponsible purchasethataligns with your values. Furthermore, a 100% natural latex mattress offers real added value compared to the synthetic mattresses that flood the market. Thanks to its highelasticity, it providesexceptional comfortandadapts to the sleeper’s body shape—not the other way around. It is also very healthy and hygienic because it is highly breathable and naturally dust-mite-resistant and antibacterial. Therefore, it is asmart investmentthatcan be part of a well-thought-out strategy. Basing your marketing message on this change can be effective, especially if the new bedding aligns with the image you wish to project for your professional lodging (eco-friendly, prestigious, maximum comfort, etc.). This perceived value aligns with current trends, making it atrue competitive advantagethatallows you to stand out.
The various indicators show that the time has come to take action.
Now that you know that replacing your mattresses isn't something to be overlooked, but rather a strategic investment that increases customer satisfaction, let's look at the signs that indicate your mattresses need to be replaced.
1. Pay attention to the age of their mattresses.
As has already been mentioned, 90% of the mattresses on the market are synthetic; they deteriorate quickly and have an average lifespan of 6–7 years.
You should keep this in mind when choosing your mattress. Although they’re cheaper than 100% natural latex mattresses, they also last only half as long, so be careful not to fall for false savings. That’s why theKipli brandoffers durable, eco-friendly productsthatcan last more than 12 years. If your synthetic mattresses are more than 7 years old, you should pay close attention and check whether they’re still usable or need to be replaced.
2. The wear and tear is unmistakable...
For example, the age of your mattresses can help you estimate when you need to replace them. However, this is only possible in theory, and the most effective approach is to rely on physical and visual indicators. It’s important to periodically check your aging mattress for various signs of wear and tear.
Make sure your mattresses don't sag, remain firm enough, and don't sink in. Back pain after a night on the mattress is also a sign to watch out for.
Therefore, in the commercial lodging sector, it is advisable to choose mattresses with high elasticity and good density, as well as good support.
This is the case, for example, with natural latex mattresses, whose elasticity ensures a good night’s sleep, adapts to the sleeper’s body shape, and does not lose density. You should also consider mattresses that have receivedCATAS certification.Thistest simulates 10 years of mattress use and demonstrates that the mattress is high-quality and durable. For example, with a Kipli mattress, the CATAS test shows thatit loses less than 1% of its density and height over its lifetime.
So the visual signs don’t lie—especially the daily wear and tear caused by customers, but also mold and moisture. In this case, you need to pay attention to the environment around your mattress. This is usually caused by yourcustomers’perspiration, so it’s important to choose atemperature-regulating mattressthat’s,above all, highly breathable—a property that’s inherent to 100% natural latex mattresses. This wear and tear, along with moisture, can also alter the original color of your mattresses and cause an unpleasant odor.
In addition to being a sign of mattress deterioration, these stains are not well-received by customers, who immediately associate them with poor hygiene. Therefore, it makes sense to choosemattresses with removable, washable coverssoyou can maintain them and extend the mattress’s lifespan—an important factor to consider. It’s also recommended to use mattress protectors to prevent damage to the cover. Mattress protectors are not only highly absorbent but are also soft and add extra comfort to your mattress.
3. Listen to your customers...
It’s important to understand that your mattresses aren’t in good condition—just because they look good doesn’t mean they are. It’s important to pay attention to guest feedback. If guests complain of pain caused by your mattresses or if their sleep is disrupted, that could be a sign you shouldn’t ignore. Therefore, we advise you to pay special attention to feedback from the front desk and reviews posted online. These signs aren’t always obvious, and listening to your guests is the most important thing you can do to keep them happy.
Don't forget that bedding is one of the key elements of the guest experience. Don't underestimate the joy ofpositivereviews,higher guest ratings, andthe opportunity to stand out from your competitors.